Complaints Procedure

SCA members are expected to uphold the highest possible standards in accordance with the SCA membership criteria.

Should the conduct or actions of any SCA member be perceived to have fallen below the agreed standards documented within the membership criteria, details of the alleged transgression should be reported to the SCA in a timely manner.

Complaints submitted to the SCA will be assessed subject to a strict procedure. Once a complaint has been received, the Administration Officer will acknowledge receipt within five working days and will keep the individual making the allegation informed of progress.

The Administration Officer will thoroughly review every allegation received before taking a decision as to whether it should be referred to the Assessment Sub-Committee of the Steering Committee. Following referral to the Sub-Committee, an Investigation Officer will be appointed if the complaint is deemed worthy of investigation.

If you wish to make a complaint against an SCA member, please complete and submit the form below:

Complaints Form