Smoke Control Association

SCA members are expected to uphold the highest possible standards in accordance with the SCA membership criteria.

Should the conduct or actions of any SCA member be perceived to have fallen below the agreed standards documented within the membership criteria, details of the alleged transgression should be reported to the SCA in a timely manner.

Complaints submitted to the SCA will be assessed subject to a strict procedure. Once a complaint has been received, the Administration Officer will acknowledge receipt within five working days and will keep the individual making the allegation informed of progress.

The Administration Officer will thoroughly review every allegation received before taking a decision as to whether it should be referred to the Assessment Sub-Committee of the Steering Committee. Following referral to the Sub-Committee, an Investigation Officer will be appointed if the complaint is deemed worthy of investigation.

If you wish to make a complaint against an SCA member, please complete and submit the form below:

Complaints Form

Your details:

SCA member company in question:

Providing as much detail as possible, please document the nature of the complaint:

Evidence to support the complaint, such as photographs, drawings and copies of documents, can be uploaded here.
Select Multiple Items: (.docx, .doc, .jpg, .png) / Max size: 4mb

If you would prefer the complaint to remain confidential, please check this box and the Administration Officer will consider the request.

PLEASE NOTE: Should the complaint be referred to the Assessment Sub-Committee, the complainant’s name will then be disclosed to the committee members. The SCA does not normally investigate anonymous allegations unless there is a clear public interest in doing so.

Complaints Procedure

Complaints Form